TERMS AND CONDITIONS

Copy Right of Content
All contents of this website belong to us, Siyem Ghana Soap School. Users may view and purchase products only for own personal. You may seek our permission to to give away or to resell, however we would agree to this cases by case. Website contents must not be used for commercial or business purposes without permission from Siyem Ghana Soap School.

Customers Privacy
Registering an account with us is optional; placing orders can be done with or without an account. We do not share our customers contact details with other parties under any circumstances. Customer’s details are collected by Siyem Ghana Soap School for delivery purposes only. Where we have your consent to hold your email details we would only use it to send you details of information that would benefit future purchases with Siyem Ghana Soap School.

Your Payment Details
Ordering Online with Siyem Ghana Soap School is safe and secure. All online payments are completed using PayPal who encrypt your bank details and protect details by SSL protocol. We do not see or hold card details on our website as no financial details are passed on to us at all.
You can pay for your orders conveniently with either a PayPal account balance, a credit or debit card and it will be processed by PayPal. PayPal is SET(secure electronic transaction) a standard endorsed by MICROSOFT, VISA, and MASTERCARD that secures card transactions online.
In the event of payment being declined by your card issuer, Siyem Ghana Soap School shall not be responsible for any costs or inconvenience charged by your bank.
Please read about PayPal’s encrypted payments separately.

Returns /Cancellations
You have the right to cancel your order. Our returns policy is in accordance with EU distance-selling regulations (2000) which outline your rights to cancel. You may cancel your order up to 7 days of receipt of the goods and MUST return goods back to us within 14 days of receipt. Please contact (us) Siyem Ghana Soap School first, to arrange returns. Due to the nature of our products we would not be able to agree to a refund for any damage caused to the original packaging. Siyem Ghana Soap School can only accept returns on orders in their original packaging, unopened and unused. Please be aware that, the cost for the original and return postage shall be borne by the customer and would be deducted from any refund in accordance with EU law. Refunds will be paid within 30 days of receiving the written notice of cancellation. Please state in your cancellation email details of the order ID, Item name, your name, address, contact telephone number and e-mail address (especially important if you do not know your order number) used for original purchase, your reason for cancelling (to help us improve our customer care).

Links
This site contains links to other sites, we are not responsible for the privacy practices or the content of such web sites. Please decide carefully how you use external websites.

Affiliate Disclaimer
There are links in blog articles and throughout the website that are affiliate links. This means that by clicking through and making a purchase, we will receive a small commission as a referrer.

Damage or Loss
All claims for damages must be brought to our attention within 3 days of taking delivery.

Prices
All prices are subject to change without notice.

Shipping and Deliveries
All our products are packed as an order comes in. All orders are shipped from Ghana by air. We send all packets recorded and tracked which is passed on to UPS. This makes it possible to track your order online. All orders to the UK and Europe typically takes between 6 – 15 working days and to the US between 5 – 20 working days. We send out orders on Mondays and Thursdays. Orders received after 12.00 miday GMT will be shipped on the next post day as advertises. All International orders can only be for a sample size or a minimum of 1kg / 2.20 lbs.
All extra items are charge separately. You will only receive an electronic receipt for your payments.

Legal
All trademarks appearing on the website are trademarks of Siyem Ghana Soap School’s respective owners.

Data Protection Act 1998;
Long Distance Selling Act 2000 and
E-commerce Directive 2002